Refund policy
Effective Date: 08/12/2025
1. Eligibility for Returns
We accept returns within 14 days of delivery for eligible, unopened, and unused products in their original packaging.
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Skincare and personal care products cannot be returned if opened, used, or tampered with due to health and safety regulations.
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Proof of purchase (order number or receipt) is required.
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Items marked Final Sale, promotional items, or free gifts are not eligible for return.
2. Return Process
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Contact our Customer Service team at [support@drrusnakwellness.com] within 14 days of delivery to request a Return Authorization Number (RAN).
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Ship items to the address provided in our return confirmation email.
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Customer is responsible for all return shipping costs unless the product arrived damaged, defective, or incorrect.
3. Refunds
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Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned items.
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Original shipping fees are non-refundable.
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If the return is due to an error on our part, we will cover return shipping costs and refund the full purchase price.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery with photos of the product and packaging.
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We will replace the item at no cost or issue a full refund, including shipping.
5. Exchanges
We do not offer direct product exchanges. If you wish to receive a different item, please follow the return process and place a new order.
6. Refusal of Returns
We reserve the right to refuse returns that do not meet the above conditions or are received after the 14-day window.
7. Chargebacks & Disputes
Initiating a chargeback without first contacting our customer service team may result in the suspension of your customer account.
8. Governing Law
This Return & Refund Policy is governed by the laws of the State of Florida, USA, without regard to conflict of law principles.