Shipping policy

Effective Date: 08/12/2025

At Dr. Rusnak Wellness, we work hard to get your order to you quickly, safely, and affordably. Please read our shipping guidelines before placing your order.

1. Processing Times

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Processing times may be longer during high-volume sales periods.

  • Orders placed after 2 PM EST will be processed the next business day.

2. Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on your location and selected method.

  • We currently ship via USPS, UPS, or FedEx for domestic orders.

  • Free shipping may be offered on qualifying orders as advertised.

3. Delivery Times

Estimated delivery after processing:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 2–3 business days

  • International Shipping: 7–21 business days (varies by country and customs)

Please note: Delivery times are estimates and not guaranteed.

4. Tracking Your Order

Once your order ships, you will receive an email with tracking information.
If you do not receive this email within 3 business days, please contact support@drrusnakwellness.com.

5. International Orders

  • International customers are responsible for all customs duties, taxes, and import fees.

  • We are not responsible for delays caused by customs inspections.

6. Lost, Delayed, or Damaged Shipments

  • If your tracking shows “Delivered” but you did not receive your order, please contact your local carrier first.

  • We are not responsible for packages lost or stolen after delivery confirmation.

  • If your package arrives damaged, contact us within 48 hours with photos of the packaging and product.

7. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost orders due to incorrect addresses.

8. Order Changes & Cancellations

Once an order is placed, we cannot guarantee changes or cancellations before shipping. Contact customer service immediately for assistance.

9. Contact Us

If you have shipping questions, email support@drrusnakwellness.com with your order number.